1. Keep a record of what you have bought – for example, print off the website screen with receipt and description of purchase details.

2. The travel agent or tour operator should protect their passengers by holding an ATOL (Air Travel Organisers' Licence) issued by the civil aviation authority. Make sure they are part of ABTA (Association of British Travel Agents) or AITO (Association of Independent Tour Operators). If in any doubt, contact the CAA, ABTA or AITO to confirm membership.

3. Try to book a package holiday with the transport and accommodation and excursions at an inclusive price so as to have the additional protection of the Package Travel Regulation 1992.

4. Buy the holiday with a credit card as the credit card company could be liable for poor goods or services should something go wrong abroad.

5. Always check to make sure the holiday company is registered in the UK. Should something go wrong with the holiday it is possible to pursue holiday companies that advertise their holiday in the UK, but are not based in the UK, however that can be tricky.

6. If something should go wrong while you are away, make sure that it is properly recorded by the hotel, holiday rep and very often by the police. Take photographs and witness details.

Daniel Scognamiglio

Partner - Claims Abroad team