The Ombudsman, Ann Abraham, highlights the stories of 10 different patients, 9 of whom died either during or shortly after the period of their care that was in question. Within the report the patients' relatives detail harrowing accounts of poor nutrition, dehydration, multiple falls in hospital, poor hygiene, Do Not Resuscitate orders being made without discussion, dismissal of patient's and relative's concerns and lack of respect for the dignity of elderly patients.
 
Of course this doesn't reflect the experience of all patients, but no-one can read the report and possibly conclude that this is acceptable in today's society. Most of the accounts relate to events that happened a few years ago now. The NHS Trusts and GP Practices concerned assure action has been taken and improvements have been made.

Sadly, I know from professional experience, stories like these are not unique and similar mistakes and apathetic attitudes continue. Indeed it is with some considerable sadness that I can report having received a number of enquiries myself from bereaved relatives, since publication of the report, relating to very recent periods of hospital care.   I sincerely hope that the report will result in significant and real improvements within a very short timeframe.

Link to Report
http://www.ombudsman.org.uk/__data/assets/pdf_file/0016/7216/Care-and-Compassion-PHSO-0114web.pdf