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Package holiday claims
The Package Travel, Package Holiday and Package Tours Regulations 1992 allow you to bring your claim against the tour operator or holiday provider. They are liable for the actions of those who supply services which form part of the package – for example, hotels, drivers, or restaurants.
The regulations governing package holidays avoid the need for you to bring a claim in a foreign country.
What is a ‘package holiday’?
A package holiday protected by the regulations requires the purchase of two out of the following three components at the same time:
- Any excursion or significant activity
Your tour operator is liable for all aspects of your accommodation including:
- Food and hotel facilities
- Air travel, cruises, and transfers
- Excursions booked with the main holiday
Where can my claim be brought?
The regulations on package holidays allow you to bring a claim in the UK against the tour operator, providing it is based in the UK. This is beneficial to you as the amount of compensation is likely to be greater, and it will be easier and quicker to pursue a claim in the UK.
How quickly should I claim?
Contact us as soon as possible, taking advantage of our free initial consultation. The time limit for a package holiday claim is three years, but it is advisable to claim as soon as possible after you know that you have suffered personal injury.
Funding your claim – the best option for you
We will discuss all funding options available to you. Your claim may be funded privately or by a Conditional fee agreement ("no win no fee").
You may have Legal Expenses Insurance as part of your travel insurance,house insurance, or car insurance. Trade union membership sometimes includes legal expenses insurance.
We will advise you as to the best way to protect you from paying legal costs.
Contact the Claims Abroad team
Telephone us on 0844 620 6600
Email us at email@example.com
Would you like us to call you back?
Call us between 8am and 6pm Monday to Friday, or use the enquiry form outside office hours
Or call us on 0844 620 6600