A package holiday gives the consumer greater protection

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Consumers are not protected by the Package Travel Regulations if they do not buy a package holiday, usually with the flights and hotel paid for at an inclusive price.

The number of holiday makers protected has fallen dramatically from 61% in 1997 to 39% in 2009. That is likely to fall further as consumers try to have ever cheaper holidays by buying the flights and hotels separately over the internet.

It will take some time for the law to catch up and provide protection to consumers who put together their own holiday over the internet. In the meantime, whenever someone buys a holiday, it is always advisable to buy a package holiday, with the flights and accommodation advertised at an inclusive price.

What makes a package holiday? A package holiday must:

• be sold or offered for sale

• be sold at an inclusive price

• be pre-arranged

• include a minimum of two of the three elements of:

° Transport

° Accommodation

° Other tourist services (not ancillary to transport or accommodation) accounting for a significant proportion of the package, such as a tour guide.

Daniel Scognamiglio

Partner - Claims Abroad team

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