New EU Regulation to Regulate Long-distance Bus and Coach Travel

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The European Commission states that the "new rights applicable to long distance services include, amongst others:

-- adequate assistance (snacks, meals and refreshments as well as, if necessary, up to two nights' hotel accommodation, for a total amount of €80 per night, except in case of severe weather conditions and major natural disasters) in situations of cancellation or following a delay of more than 90 minutes in the case of a journey of more than three hours;

-- guarantee of reimbursement or rerouting in situations of overbooking or in case of cancellation or following a delay of more than 120 minutes from the estimated time of departure;

-- compensation of 50 % of the ticket price following more than 120 minutes' delay from the estimated time of departure, cancellation of a journey and if the carrier fails to offer the passenger either rerouting or reimbursement;

-- information when the service is cancelled or delayed in departure;

-- protection of passengers in case of death, injury, loss or damage caused by road accidents, particularly with regard to immediate practical needs in case of accident (including up to two nights' hotel accommodation, for a total amount of €80 per night);

-- specific assistance free of charge for disabled persons and persons with reduced mobility both at terminals and on board and, where necessary, transport free of charge for accompanying people."


Anyone interested in this new development can read up on the new regulation here 

Lauren Haas
Solicitor - Travel Department

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