NHS to Reduce Attacks on Staff by Better Communication

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BL Claims Solicitors specialise in personal injury, clinical negligence and travel claims, providing our clients with hands-on support, nationally.

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Although I work on behalf of injured people on a daily basis, I too have sat in accident and emergency waiting rooms for hours on end, whether in my role as a mother or as a wife.  From a personal perspective the worst thing about the wait is not knowing what is going on.  I have seen many tempers flare, sometimes in pure frustration and sometimes as a result of genuine concern.

I don't think that we can underestimate the strains on our NHS and front line staff usually bear the brunt of it.  Anything that can be done to lessen the risk to these hard working staff cannot be underestimated.

It seems that, for little more than £60,000 hospitals can now install a graphic display with information such as waiting times, the number of people being attended to and clearer signs and maps explaining the different stages of A & E treatment. 

Three hospitals are to trial the ideas. 

While this will not take the problem of waiting times away, it seems to me a sensible, cost effective step in the right direction. 

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Deborah Blackmore

Litigation Executive - Personal Injury team

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