Food poisoning and poor conditions on cruise
Who are BL Claims Solicitors
BL Claims Solicitors specialise in personal injury, clinical negligence and travel claims, providing our clients with hands-on support, nationally.
We are rated as one of the top firms in the UK and believe in speaking to our clients in jargon-free language and ensuring you're speaking to a highly qualified lawyer right from the outset
Thomson came into the spotlight over an alleged outbreak of food poisoning and poor hygiene standards on its Platinum cruise ship The Thomson Celebration.
Nine holidaymakers are bringing claims in the High Court against Thomson after being struck down with illness following the cruise over the Christmas/ New Year festivities 2010-2011.
When norovirus or food poisoning take grip on a cruise ship, it can be very difficult to get under control. I was recently instructed to act for a couple who complained that due to an outbreak of norovirus on their cruise ship staff spent 24 hours a day cleaning every visible surface. Fortunately, they got through the cruise without falling ill but the atmosphere on board did hamper their experience. For some people, the mere threat that they may catch something confining them to their cabin for the duration of their dream cruise is enough to ruin the holiday. The question for the cruise company or tour operator is what procedures they have in place to minimise or eliminate the risk of illness and what steps they take when passengers or guests fall ill.
It must be accepted that there is only so far any tour operator, including Thomson, can go. As one of the commentators on this article points out - Thomson can hardly be liable for birds landing on an outside table. That said, one would expect the ship's crew to have a robustly implemented cleaning and inspection routine.
Customers pay a lot of money for their holidays, particularly cruises. The brochure, leaflets, the advertising in the build up to booking and going on the cruise all add to the expectation and anticipation. No one would expect to fall ill with food poisoning or norovirus when on holiday and enjoying services they have paid for from a world class tour operator. It is one thing falling ill at home but when this happens on the high seas or abroad, at the one time of the year when you expect to be able to kick back and relax, then things can seem a million times worse.
If you're cruising this summer then pack the alcogel, take extra care on board, drink lots of water and, above all, have fun!
BL Claims Solicitors are here to help
If you would like to talk to someone and discuss a potential claim please call us on 0344 620 6600 anytime between 8am and 6pm Monday to Friday, or if you would prefer you can email us at firstname.lastname@example.org