Cruises cancelled after Queen Victoria mechanical failure
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BL Claims Solicitors specialise in personal injury, clinical negligence and travel claims, providing our clients with hands-on support, nationally.
We are rated as one of the top firms in the UK and believe in speaking to our clients in jargon-free language and ensuring you're speaking to a highly qualified lawyer right from the outset
This will come as disappointing news to those cruise goers who had been eargerly awaiting their next voyage. Customers of Cunard affected by the cruise cancellation have been offered a full refund or a switch to another cruise. While this may be frustrating, clearly the cruise cannot go ahead as planned and Cunard are observing their own booking terms and conditions by offering customers a full refund. Many of those affected will have booked a cruise package holiday with Cunard. In those circumstances, Regulation 13 of the Package Travel, Package Holidays and Package Tours Regulations 1992 kick in. Arguably, customers who agree to switch cruises should be offered a superior alternative at no extra cost or receive a refund to reflect the difference between their original booking and what they actually receive if they can only be accommodated on a cruise of a "lower quality."
Solicitor - Claims Abroad team
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