Clinical Negligence is not the same as poor customer service
Who are BL Claims Solicitors
BL Claims Solicitors specialise in personal injury, clinical negligence and travel claims, providing our clients with hands-on support, nationally.
We are rated as one of the top firms in the UK and believe in speaking to our clients in jargon-free language and ensuring you're speaking to a highly qualified lawyer right from the outset
As a clinical negligence solicitor I frequently speak to potential new clients and advise them as to whether or not they have grounds for making a claim. Very often their complaints relate to a general dissatisfaction with the care they were provided; perhaps the staff were rude, or perhaps they waited a long time to be seen.
As unfair as it may seem, bearing in mind the difficult conditions in which they sometimes work, even overworked hospital staff have a duty to provide an appropriate standard of care to their patients. Whether the care provided (or lack of) then constitutes grounds for pursuing a clinical negligence claim depends not only on there having been a 'breach of duty' (i.e. substandard care) but whether that breach caused significant additional injury which would not otherwise have occurred. This is very often where a potential claim fails; whilst no one would wish for example to be treated by rude staff, this would not cause additional injury and so would generally not form the basis of a clinical negligence claim.
Clinical Negligence team
BL Claims Solicitors are here to help
If you would like to talk to someone and discuss a potential claim please call us on 0344 620 6600 anytime between 8am and 6pm Monday to Friday, or if you would prefer you can email us at firstname.lastname@example.org