OFT provides reminder to travel companies about misleading consumers
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The guidance is aimed at airlines, price comparison websites, travel agents and tour operators.
All too often consumers are unclear as to what they are buying, and as to their rights should anything go wrong. Choosing and buying a holiday is a big decision with a great deal of trust and reliance placed on the information provided by the seller.
Most tour operators and travel agents are reputable but they all need to be clear as to the holiday that they are selling. Hopefully this guidance will assist consumers and those selling holidays and both the OFT and the CAA will enforce the guidance if regulations are breached.
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