YOUR part in YOUR claim

Posted by Julia Prior on
Your claim

Who are BL Claims Solicitors

BL Claims Solicitors specialise in personal injury, clinical negligence and travel claims, providing our clients with hands-on support, nationally.

We are rated as one of the top firms in the UK and believe in speaking to our clients in jargon-free language and ensuring you're speaking to a highly qualified lawyer right from the outset

When you ask us to help with your claim, we take on the majority of the work, the worry and the day to day running of the case. As we are experts in what we do, we can take away from you as much of the stress as we can. We are there to help and support you all the way.

However, there are times when you will have valuable input yourself. We may need you to give us information, check and sign documents or to make decisions, with our help.

First steps 

The first time we speak or meet with you will be when we take the details about the claim. We call this ‘taking instructions’. We will ask you lots of questions and also give you lots of information, for example about who will be paying for the work we do, and what will happen next. We appreciate that this is a lot to take in, and so we will be happy to go over these points again with you later on. It is also a good idea to have someone else with you when we meet, as they can help to support you. As they say ‘two heads are better than one’.

Include all the information

When we first talk about what happened to cause your injury, we will ask you lots of questions, and we need you to tell us everything about what happened so that we can make a judgement about the claim and its prospects.

It is tempting for many people to tell us only ‘good points’ and some people are reluctant to tell us about what they see as ‘bad points’. The best thing that you can do at this stage is be completely open about anything which you think may affect your claim. Points which you think might be ‘bad’ may not be. Remember we are looking at this from a legal point of view. We will know what elements of a claim we need to prove for a claim to succeed. We will be able to take on board any potential problems, and if we know about them from the outset then we can prepare the case accordingly. If we don’t know about possible problems then not only does it hamper us doing our best job for you, but we will risk presenting an inconsistent picture to the other side if we have to change details at a later date. You need to be able to trust us to do the best job for you, and to do that we need to know all the good and bad points. You are the only one who knows what happened and so we rely on you to tell us.


At various times during the claim we will send you documents to read and sometimes to sign. It is very important that you do read them, as any mistakes can then be corrected before they are sent to other parties.

For example, we might send you copies of documents received from the other side that we ask you to comment on. This might be risk assessments or training materials. Again, you have first hand knowledge of the real situation and so your input is essential. We may need to challenge these documents if they are incorrect.

If we ask you to sign any document then it is essential that you read it first. When you sign a Court document or statement, you are saying that the information in it is true. If you ever have any queries about a document that we send you then all you have to do is pick up the phone and we will happily spend time going through it with you to explain it in plain English or if necessary to discuss amending it.

In a personal injury claim we will always send you copies of medical reports. These are important documents, and they always confidential until you authorise us to disclose them to the other side. Often medical reports can be difficult to follow as they contain a lot of medical terms. Our experience in personal injury claims means that we are used to reading the medical terms, and so we can explain these to you. However, the reports also contain a lot of factual information such as details of how your symptoms have progressed, and the problems that you are having with work and every day tasks. That information needs to be correct and so you need to read it through, and again if you have any queries at all then you need to speak to us.

Decision making 

At various times during your claim you will need to make decisions. We are always there to help, advise and guide you. But the decisions are yours. We are often asked – ‘what would you do?’ But, everyone’s circumstances are unique and what may be right for one might not be right for another.

When we come to advising you whether to accept a settlement offer, we will advise you. We will tell you what has been offered, what the potential value of your claim is, what problems there might be in proving different parts of your claim, and we will try to assess what a Judge is likely to award you if your case should go to Court. Again, if you need more information or help in making a decision then we will spend time with you, answering your questions until you feel ready to make a decision which is right for you.

For example, some of our clients may be very stressed and nervous about going to Court or want to have their claim settled earlier rather than later, and so they might decide to accept a lower offer and settle their claim earlier than others. Other clients may prefer to have further treatment or even go to Court to have their damages assessed if the settlement offer is unreasonable low. We will always advise on the options, the consequences, and help you to make an informed decision which is right for you.

You will see therefore that you do have a valuable part to play in your own claim. We will be there to help, advise and guide you through the process. But we are a team, working together with you to get the best result that we can.

So, our top 5 tips for getting the best out of your claim are –

  • Be open and honest with us at all times – don’t hold back information that you think might be negative 
  • Read information that we send you – we need your input
  • Check documents before signing them
  • Speak to us if you don’t understand or if information is unclear to you
  • Answer our letters and calls, we can’t progress your claim without your help!



BL Claims Solicitors are here to help

If you would like to talk to someone and discuss a potential claim please call us on 0344 620 6600 anytime between 8am and 6pm Monday to Friday, or if you would prefer you can email us at

About the Author

Photograph of Julia Prior

Julia is an Associate within our Personal Injury team dealing with all types of personal injury claims mainly on behalf of claimants.

Julia Prior
Email Julia
023 8085 7316

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