Hurdles of a hotel accident claim

Posted by Victoria O'Brien on

Who are BL Claims Solicitors

BL Claims Solicitors specialise in personal injury, clinical negligence and travel claims, providing our clients with hands-on support, nationally.

We are rated as one of the top firms in the UK and believe in speaking to our clients in jargon-free language and ensuring you're speaking to a highly qualified lawyer right from the outset

There are many hurdles that one will encounter in trying to bring a personal injury claim abroad.  The main issues are that of lack of evidence, no breach of local standards or regulations and the economics of the claim. 

Following an accident, evidence is probably the last thing on a Claimant's mind – however, it is one of the most important aspects to bring a claim.  It is vital that evidence is obtained at the time of the accident or shortly thereafter if it is not practical at the time.  Claimants should always complete an accident report form either with the hotel or the tour operator representative and request a copy.  Where possible, photographs should be taken of the accident location/defect and witness details obtained.    

A further issue is whether there has been a breach of local standards and/or regulations.  Claimants will be unaware that in order for their claim to be successful, there needs to have been a breach of local standards or regulations and it is this breach that has caused their accident.  For example, if a Claimant falls down a flight of stairs in a Spanish hotel as there was no handrail, there will need to have been a breach of Spanish standards for there not being a handrail present in order for the claim to be successful. 

Another hurdle is that of economics.  If a claim has to be pursed directly against a hotel as it was not purchased as part of a package, claims can quickly become uneconomical to pursue.  It is likely that the award of damages will be far lower than the cost of legal proceedings.   We could not recommend pursing a claim in these circumstances as you would not wish to pay out more in legal fees than you are likely to receive by way of compensation.   

So remember, in order to bring a successful claim, evidence is the key so as to determine any breach of local standards or regulations and to evidence your accident. 

BL Claims Solicitors are here to help

If you would like to talk to someone and discuss a potential claim please call us on 0344 620 6600 anytime between 8am and 6pm Monday to Friday, or if you would prefer you can email us at

About the Author

Photograph of Victoria O'Brien

Victoria is a paralegal specialising in Travel claims in our Travel Claims team.

Victoria O'Brien
Email Victoria
023 8085 7238

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