Storm Doris and flight cancellations

Posted by Lilian Oosthuizen on

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BL Claims Solicitors specialise in personal injury, clinical negligence and travel claims, providing our clients with hands-on support, nationally.

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As Storm Doris raged in the UK with winds of up to 94 miles per hour, both planes and buildings alike were affected.

A Heathrow spokesman has advised that the strong winds and poor weather resulted in an approximate 10% reduction to Heathrow's flight schedule with BA reportedly cancelling over 50 domestic flights.

Continuing into this week it appears the north-east and parts of Scotland are in line for blizzard-like conditions as a result of further Atlantic winds bringing more rain and wind.

In the event that you have been unfortunate enough to have your travel arrangements affected by Storm Doris, you need to know your rights in terms of compensation.

Under the Denied Boarding Regulation air carriers are excluded from liability if the delay or cancellation is a result of extraordinary circumstances which could not have been avoided.  As such, if you have been affected by Storm Doris your rights are limited. You should be able to either obtain reimbursement of your ticket cost or to obtain re-routing under satisfactory conditions.us

In the event that your flight has been delayed or cancelled as a result of a non-extraordinary event, you are legally entitled to claim for compensation if your flight has been delayed by two hours or more under the Denied Boarding Regulation.  It should be noted this is only applicable if you are travelling with an airline based in the EU or flying from an EU airport.  The Denied Boarding Regulation sets out the compensation that a passenger is entitled to in the event that they are denied boarding, their flight is delayed or cancelled.

If your flight is delayed you are entitled to claim the cost of any expenses you have incurred as a result of the delay such as food and accommodation.  In addition to this, you are also entitled to the following compensation as set out within the Denied Boarding Regulation:

If you haven't agreed to another flight the below compensation rate applies:

Length of journey

Compensation

1,500 km or less

€250

More than 1,500 km (flights between EU countries)

€400

1,500 km to 3,500 km (flights not between EU countries)

€400

More than 3,500 km (all other flights)

€600


If you have agreed to another flight the below compensation rate applies:

Length of journey

Hours over original scheduled arrival time

Compensation

1,500 km or less

Up to 3 hours

€125

More than 1,500 km (flights between EU countries)

Up to 3 hours

€200

1,500 km to 3,500 km (flights not between EU countries)

Up to 3 hours

€200

More than 3,500 km (all other flights)

Up to 4 hours

€300

If you require any assistance in making a compensation claim in relation to delayed or cancelled flights contact a member of our travel team who will be happy to help. 

BL Claims Solicitors are here to help

If you would like to talk to someone and discuss a potential claim please call us on 0344 620 6600 anytime between 8am and 6pm Monday to Friday, or if you would prefer you can email us at info@blclaims.co.uk

About the Author

Photograph of Lilian  Oosthuizen

Lilian Oosthuizen is a Trainee Legal Executive specialising in Travel claims.

Lilian Oosthuizen
Email Lilian
02380 857 134

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