NHS complaints

“BL Claims' Clinical Negligence department came highly recommended to us and they certainly lived up to this. ”

Mr G London
If you receive treatment from the NHS that you are not happy with, you have the right to bring a formal complaint and have it investigated - our specialist Clinical Negligence team can assist with the process.. It should be made as soon as possible after the event in question as there is a 12-month time limit, although this can be extended in certain circumstances.

If you want to make an official complaint, the NHS Constitution gives you the right to:

  • Have your complaint dealt with efficiently and investigated properly
  • Know the outcome of any investigation into the complaint
  • Take your complaint to the Independent Parliamentary and Health Service Ombudsman if you are not happy with how your complaint is dealt with
  • Make a claim for judicial review if you believe you have been directly affected by an act or decision of the NHS, or
  • Receive compensation if you have suffered an injury caused by clinical negligence.

Making a complaint allows you to get an explanation of what has happened, an apology or statement of regret, or a review of procedures to avoid similar incidents from happening in the future.

The complaints procedure cannot offer financial compensation (except for very small payments) and cannot address issues of staff discipline. However, if you have suffered an injury or illness as a result of what you believe to be medical negligence and you feel that an apology is not enough, then our experienced Clinical Negligence lawyers will pursue a claim for compensation if, following an assessment, our advice is that you have a good chance of success. You can make a compensation claim at the same time as making an official complaint.

Our clients choose BL Claims Solicitors to handle their NHS clinical negligence claims because:

  • We are acknowledged leaders in the field
  • Our legal team has, collectively, many years experience in winning clinical negligence compensation claims
  • We talk to our clients in jargon-free language
  • We act quickly so clients get the compensation and care they need as soon as possible
  • We are members of industry bodies and panels related to personal injury, which means that BL Claims Solicitors is recognised as being a leader in the legal industry
  • You will discuss your case with a highly qualified lawyer right from the outset

0844 620 6600 Would you like us to call you back?

Alternatively you can call us between 8am and 6pm Monday to Friday, or use this enquiry form outside office hours. Or if you would prefer you can email us at info@blclaims.co.uk.

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